Shipping policy

Delivery

All deliveries are made by reputable couriers such as APC and tracking is provided. We aim to dispatch all orders within 48 hours of receiving payment. If the recipient is not in the carrier will leave a card with contact details so that redelivery or collection can be arranged. The courier is only responsible for delivering to the address that you have provided (or an immediate neighbour if nobody is at home).

UK Mainland

As a guideline your hamper should be delivered within 4 working days using standard delivery.

Next day delivery is also available for most mainland UK addresses. Orders received by 12pm (GMT) Monday to Thursday can be dispatched for next day delivery subject to a surcharge.

On orders received by 12pm (GMT) on a Friday the goods will be dispatched for delivery the following Monday to most mainland UK addresses subject to a surcharge.

Weekend and Bank Holidays

Our standard delivery and next day delivery services do not include delivery on Saturdays, Sundays or bank holidays. If you require Saturday delivery to a mainland UK address please contact us, if the delivery is within Shropshire the delivery time will be shorter.

Redirection of goods

Additional charges will be made for the redirection or redelivery of goods due to an address or postcode error.

 

Cancellation and returns

You may return goods within 7 days of ordering, providing you comply with the following conditions;

  • You inform us of your cancellation in writing by email within 7 working days of delivery
  • The goods remain unused and component parts are unopened
  • You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely
  • You are responsible for returning the goods to us at your own cost
  • Refunds will be given upon safe receipt of the item. Refunds are only made to the card used to pay for the purchase.

We regret that you may not cancel or return bespoke hampers.

Damaged or defective hampers

If you or your recipient has received a damaged or defective hamper or if we have made a mistake with your order the following terms apply;

  • You notify us within 48 hours of receipt via phone on +44 (0)7837542942 or via email on jess@shropshirehamper.co.uk.
  • You send photographic evidence of the breakages. If we are satiffied the hamper was damanged in transit we will refund the hamper in full.
  • You will not be charged for the collection of your faulty or damaged item nor for the delivery of a replacement hamper.
  • If required we will refund the cost of the hamper or damaged items in full or we will replace the hamper or damaged items. If the same hamper or items are not available we will replace with a hamper or items of equal or higher value.
  • You will not be charged for the collection of your faulty or damaged item nor for the delivery of a replacement hamper.

 

Delays in delivery

We are not responsible for late delivery of any hampers or gift due to;

  1. Incomplete or incorrect delivery addresses
  2. Adverse weather conditions
  3. Any other causes beyond our reasonable control.

Allergens

Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. The majority of information is provided on the nutrition information label on each item however please contact us directly if you require further information.

Alcohol

Many of our hampers contain alcohol, therefore the minimum age you must be to order our hampers containing alcohol is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.  

By placing an order for any hamper containing alcohol the purchaser shall be deemed to have confirmed they and the recipient are at least 18 years old.

Product listings and item substitution

We aim to deliver exactly what you have ordered. However we reserve the right to make changes to descriptions, contents, prices, delivery methods and available products at any time. 

All of our hampers are fully itemised however as we are sourcing from small producers sometimes stock can be an issue, we therefore reserve the right to substitute any items with replacements of equal or higher value that may or may not be listed in the contents section of the product descriptions.

All photographic props are not included unless otherwise itemised in the hamper description